Frequently Asked Questions

What is RCM+?

Revenue Cycle Management is the repeated sequence of steps it takes to enter patient demographic and insurance information, enter charges, produce claims, statements and client bills, post payments, work uncollected accounts,  and produce reports to efficiently and effectively manage your medical billing operation.

Why revenue cycle management?

To help you bill claims efficiently, post payments quickly, produce patient statements in a timely manner, work outstanding accounts successfully and provide a myriad of customizable reports to effectively manage your billing operation.

What's the + all about?

The + indicates other accounting modules; General Ledger, Accounts Payable, non-medical Accounts Receivable, etc. modules that are a part of the Microsoft Dynamics SL package.

I'm a one doc shop; how would this benefit me?

Generally, our product would appeal to a doctor’s office of three or more physicians.

We have multiple sites and an enormous database; can rcm+ help us?

Multiple sites, even multiple tax ids can be billed from Cortex RCM+.  Our largest database has over 9 million charges on file spanning about ten years.

Times are tight; what about the cost?

Our base price is predicated on the number of workstations licensed plus initial training costs. Monthly maintenance costs include updates and 2 hours of  support per month.

What's the learning curve?

Initial training takes approximately 10 hours with a 8 hour follow up sessions at the end of the first month and 8 hours 30-60 days later to discuss collections procedures.

Is there live support?

Yes, our support staff is available from 8-5 PST and if they are busy helping a customer, we try and return all phone calls within 2 hours.